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	Introduction
	Workshop Session Plan
	Key Learning Outcomes

Introduction

This workshop is titled Conflict Resolution 4 Wellbeing as it focuses on both issues and activities around conflict and enhancing wellbeing at work. Conflict is a normal part of working in groups, community, business. The key question is how we deal with conflict and ensure that it doesn’t escalate into abuse or workplace bullying. It is essential that management and employees learn basic skills in understanding the nature of conflict, conflict resolution, communication, truthfulness, balance, laughter, clowning as positive psychology and fun to empower people to deal effectively with problems positively as they arise. Afterall, we are all responsible for healthy and happy workplaces.

The workshop design is based on: critical thinking, collaborative activities, mind mapping and approaches to solving problems and exploring proactive ways to sort out and solve conflicts. The focus on wellbeing is essential as an individuals sense of happiness and self understanding has an impact on how they deal with conflict and indeed the promotion of wellbeing at work.

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Workshop Session Plan

1. INTRODUCTION

2. THE ROOTS OF CONFLICT

a. The Roots of Conflict

i. What is conflict
ii. Roots of conflict
iii. Perception of conflict
iv. Escalation of conflict
v. Conflict v abuse
vi. Workplace conflict

b. Personality and working style

c. Approaching conflict

3. CONFLICT RESOLUTION

a. Cinflict Resolution

i. Conflict mapping/Peace mapping
ii. Nonviolent communications
iii. Meditation process

4. WELLBEING

a. What is wellbeing

b. Mind body and spirit

c. What are toxic thoughts/behaviours

d. Alcohol, drugs, fast food and no excercise

e. Healthy mind, body and spirit

i. Relaxation methods
ii. A positive mind is a beautiful mind
iii. Law of attraction
iv. Wisdom

f. Laughter and the power of play as positive psychology

5. CREATING A POSITIVE AND HAPPY WORKPLACE

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Key Learning Outcomes

• To understand the nature and roots of conflict
• To understand how perception colours conflict
• To understand how conflict can escalate
• To determine the difference between conflict and abuse
• To understand issues of workplace conflict
• To understand occupational health and safety legislation – bullying
• To understand the nature of bullying and how to deal with it
• To become aware of personality and working styles in conflict
• To develop skills in conflict resolution
• To develop skills in non-violent communication
• To develop skills in workplace mediation
• To understand the importance of wellbeing
• To understand the destructive nature of negative thinking
• To understand the importance of positive thinking
• To understand the importance of a healthy lifestyle
• To learn relaxation methods
• To understand the wisdom that emerges from conflict
• To experience humour, clowning and having fun for wellbeing